Product- Can I exchange or get a refund on my digital product purchase? December 30, 2020 00:16 Updated We do not offer exchanges or refunds on digital product purchases. Related articles Cancellation Policy & Refunds Events- How Do I Cancel My Workshop Registration? Product – How Can I Get the Files to Play Continuously on My iPhone/iPad? Product- I'm new to Dr Joe's work, where do I start? Can I get access to purchases that I made on a different online store (Google Play, Apple, Amazon, etc.) through your website?