Please view our troubleshooting tips below and follow the steps for the issue that pertains to you.
1.) I haven't received my 2nd email to activate my account
*Please check your spam/junk folders. Please note that it may take up to 30 minutes to receive this email.
2.) I received an email saying to activate my account but the system is not recognizing my email/password
*We have sent another email to you, please follow the link within this email. Check your spam/junk folders if you cannot locate this email.
3.) I go to reset my password, site says my email is not recognized
*We have sent another email to you, please follow the link within the email. Check your spam/junk folders if you cannot locate this email.
4.) I get an error code "Oops... We can’t find that page!" when trying to get access to the online course
*You will need to clear your cache/cookies and retry.
If these do not solve your issue, please resubmit a ticket with us. We appreciate your patience.