Website Store Purchases: If you are unsatisfied for any reason with your physical product purchase, please contact us within 7 days of your delivery to return or exchange any item.
Returned items must be in their original packaging with cellophane and in new and unworn condition, or a 15% restocking fee will apply. The purchase price minus shipping and handling will be refunded by the original method of payment used.
Refunds will be issued in the same manner in which the item or items were paid for and can take up to 5 business days to appear on your statement depending on the banking institution. You will receive by email a Credit Memo from our store once your refund has been processed.
Please note: A Return Merchandise Authorize Number (RMA) is required for returns. Please follow the process listed below:
- * To obtain an RMA, please reply using your Invoice email or contact us at Product Questions
- * Once you receive an RMA number, write down this number on a copy of your Packing Slip or on a copy of your Order Receipt and include with your return item.
- * Pack the item to be returned securely in the original carton. Write your RMA number on the outside of the package. Please send your return through an insured/traceable carrier of your choice such as US Postal Service, UPS, or Federal Express at the shipper's cost. We are not responsible for packages sent to us that are lost or damaged during return shipment.
- * Please send exchanges and returns to:
PO Box 772
Rainier, WA 98576 USA