Interruptions during the download process can prevent the entire file from downloading.
If you are still having the same issue, we recommend that you delete the original download and try downloading the file again.
If you are getting an error message saying 3 of your 3 download attempts have been used, but nothing downloaded, please submit your request for assistance here for a speedy response: https://encephalon.zendesk.com/hc/en-us/requests/new
We have improved our customer service to make sure we respond to your request as soon as possible. We kindly request that you submit your request using the submission form above.