1. Try a new browser
The first thing to try is a different browser from what you are using, such as Chrome, Explorer, Fire Fox, or Safari. Try loading the webpage in a new browser to see if that fixes the issue. Alternatively, you can try clearing the cookies and cache from the browser you are currently using.
2. Try adjusting the quality of the video to a lower level
These videos are viewable in a variety of different qualities, ranging from 360p to 4K.
In “Auto” mode, our player switches between all available qualities to accommodate changes in the viewer’s Internet speed. The following table shows the minimum speeds required for each playback quality:
Quality Required Minimum Bandwidth
- 360p - 1 Mbps
- 720p - 4 Mbps
- 1080p - 6 Mbps
- 4K - 22 Mbps
When a video plays in lower than expected quality, it’s likely because the viewer’s Internet speed (bandwidth) cannot support the higher quality playback.
Viewers can manually select a particular quality by selecting the gear icon in the lower right corner of the player. (This may result in frequent buffering if the bandwidth does not meet the required minimum outlined above.) Only qualities up to the source file’s native resolution will be available. If you are having trouble streaming the videos, try manually selecting a lower bandwidth.
See image below
Frequent buffering during playback
Frequent buffering can occur when the viewer’s Internet bandwidth does not support playback of the selected video quality.
Try the following to reduce buffering during playback:
- Switch to “Auto” in the quality menu, if available
- If “Auto” is not available, switch to one of the lower quality options
- Close extra browser tabs or other applications that may be using extra bandwidth
- If you're using a VPN connection that's masking your computer’s true geographic location, disable it
- Disable all extensions or plug-ins associated with your browser. (If that helps, try re-enabling these one by one to isolate which one)